Majestic Cosme

Terms of Service

Last updated: July 3, 2026

These Terms of Service govern your access to and use of the Majestic Cosme website, online store, product information, checkout, customer support, and related services. By accessing this website or purchasing products from us, you agree to these Terms.

If you do not agree to these Terms, please do not use this website or purchase products through our services.

1. About Us

This website is operated by Majestic Cosme, a brand operated by Mirai Group Japan Co., Ltd. Throughout the website, the terms “we,” “us,” and “our” refer to Majestic Cosme and/or Mirai Group Japan Co., Ltd.

Our website is operated using our own ecommerce infrastructure and third-party service providers, including hosting, payment, email, analytics, and shipping providers. We are not hosted or powered by Shopify.

2. Eligibility and Use of the Website

By using this website, you represent that you are at least the age of majority in your country or region of residence, or that you are using the website with the consent and supervision of a parent or legal guardian.

You agree not to use this website or our products for any unlawful, fraudulent, abusive, harmful, or unauthorized purpose. You must not interfere with the security, operation, or functionality of the website, transmit malicious code, attempt unauthorized access, scrape the website in a harmful manner, or use the website in violation of applicable laws.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, availability, ingredient information, and other content on the website are accurate and up to date. However, we do not guarantee that all information will always be complete, current, or error-free.

Product images are provided for reference. Actual packaging, color, texture, appearance, or presentation may vary slightly depending on production batch, device display settings, lighting, or product updates.

Our skincare and cosmetic products are not medicines and are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Product information is provided for cosmetic and general informational purposes only. If you have a medical condition, allergy, skin sensitivity, or are unsure whether a product is suitable for you, please consult a qualified professional before use.

4. Orders and Acceptance

When you place an order, you agree to provide accurate, complete, and current information, including your name, email address, phone number, billing information, shipping address, and any other required details.

An order confirmation email means that we have received your order. It does not guarantee acceptance of the order. We reserve the right to refuse, cancel, or limit any order where necessary, including due to suspected fraud, payment issues, incorrect pricing, product unavailability, shipping restrictions, legal restrictions, or errors in the order information.

If we cancel an order after payment has been completed, we will arrange a refund according to our Refund Policy and the applicable payment provider process.

5. Prices, Currency, Taxes, and Availability

Product prices, promotions, discounts, shipping fees, taxes, and availability may change without prior notice. We reserve the right to correct pricing errors, display errors, or availability errors at any time.

The website may display prices in different currencies depending on your selected preference or location-based default. Final payment currency, taxes, duties, and charges may vary depending on the checkout settings, payment provider, shipping destination, and applicable laws.

International customers may be responsible for customs duties, import taxes, brokerage fees, or other local charges required by the destination country. These charges are not always included in the product or shipping price unless clearly stated at checkout.

6. Payments

Payments may be processed through third-party payment providers such as Stripe, PayPal, Komoju, or other available payment services. By submitting payment information, you agree to the terms and policies of the applicable payment provider.

We do not store your full credit card number or complete payment card details on our own servers. Payment authorization, fraud checks, settlement, and refunds may be handled by the relevant payment provider.

7. Shipping and Delivery

We ship orders according to our Shipping Policy and the shipping options available at checkout. Shipping carriers may include Yamato, Click Post, EMS, FedEx, or other carriers depending on the destination, product type, and selected shipping method.

Delivery estimates are not guaranteed unless expressly stated. Shipping may be delayed due to customs clearance, weather, carrier delays, holidays, incorrect address information, payment review, inventory issues, or other circumstances outside our control.

You are responsible for providing a complete and accurate shipping address. We are not responsible for failed or delayed delivery caused by incorrect, incomplete, or outdated address information provided by the customer.

8. Returns, Refunds, and Cancellations

Returns, refunds, exchanges, and cancellations are governed by our Refund Policy, available at: https://majesticcosme.com/policies/refund-policy

Refund eligibility may depend on product condition, timing, order status, hygiene and safety considerations, shipping status, and applicable consumer protection laws. Certain opened, used, damaged, or hygiene-sensitive products may not be eligible for return unless required by law or approved by us.

9. Discount Codes and Promotions

Discount codes, promotional offers, gifts, bundles, and campaign prices may be subject to specific conditions, expiration dates, product exclusions, usage limits, region restrictions, or minimum purchase requirements.

We reserve the right to modify, suspend, cancel, or refuse promotional offers where necessary, including in cases of technical error, misuse, fraud, unauthorized distribution, or violation of promotion terms.

10. Business, Wholesale, and Trade Inquiries

Trade Hub, distributor, clinic, salon, spa, retailer, and wholesale inquiries are subject to separate review and approval. Submission of a partnership, wholesale, or business inquiry does not create an obligation for us to accept, approve, supply, or enter into a business relationship.

Any approved business relationship may be subject to separate written terms, including pricing, territory, order quantities, product claims, marketing restrictions, payment terms, and compliance obligations.

11. Third-Party Services and Links

Our website may use or link to third-party services, including payment providers, shipping providers, analytics tools, advertising platforms, Google services, social media platforms, and other external services.

We are not responsible for the content, availability, privacy practices, terms, security, or actions of third-party websites or services. Your use of third-party services may be governed by their own terms and policies.

12. User Submissions, Reviews, and Feedback

If you submit reviews, feedback, suggestions, images, messages, or other content to us, you represent that the content is accurate, lawful, and does not infringe the rights of any third party.

You grant us a non-exclusive, worldwide, royalty-free right to use, reproduce, edit, translate, publish, display, and distribute such content for business, marketing, customer support, product improvement, and operational purposes, subject to applicable law and our Privacy Policy.

We may moderate, remove, or decline to publish user-submitted content that we consider misleading, unlawful, offensive, abusive, irrelevant, fraudulent, or otherwise inappropriate.

13. Intellectual Property

All content on this website, including text, images, graphics, logos, product names, designs, page layouts, videos, icons, trademarks, and other materials, is owned by or licensed to us and is protected by intellectual property laws.

You may not copy, reproduce, modify, distribute, sell, resell, exploit, scrape, or use any part of the website or its content for commercial purposes without our prior written permission.

14. Prohibited Uses

You agree not to use the website or services:

for any unlawful, fraudulent, harmful, abusive, or unauthorized purpose;
to violate any applicable law, regulation, or third-party right;
to submit false, misleading, or inaccurate information;
to interfere with website security, payment systems, or backend systems;
to upload or transmit viruses, malware, or harmful code;
to scrape, crawl, spam, phish, or abuse the website;
to attempt unauthorized access to accounts, orders, systems, or data;
to misuse discount codes, promotions, checkout, refunds, or customer support;
to resell products in unauthorized channels where such resale violates our policies or agreements.

15. Accuracy, Errors, and Website Availability

We may correct errors, inaccuracies, or omissions at any time without prior notice, including after an order has been submitted. This may include errors related to product descriptions, prices, promotions, shipping charges, availability, taxes, or delivery estimates.

We do not guarantee that the website will always be uninterrupted, secure, available, or free from errors. We may update, suspend, modify, or discontinue any part of the website or services at any time.

16. Disclaimer of Warranties

To the fullest extent permitted by law, the website, services, content, and products are provided on an “as is” and “as available” basis, except where expressly stated otherwise or required by applicable law.

We do not guarantee that the website will meet your expectations, that product results will be identical for every customer, or that all errors will be corrected immediately.

17. Limitation of Liability

To the fullest extent permitted by applicable law, Majestic Cosme, Mirai Group Japan Co., Ltd., and our directors, officers, employees, affiliates, partners, suppliers, service providers, and agents shall not be liable for any indirect, incidental, special, consequential, punitive, or similar damages arising from your use of the website, services, or products.

Nothing in these Terms limits any liability that cannot be limited or excluded under applicable law, including mandatory consumer rights.

18. Indemnification

You agree to indemnify and hold harmless Majestic Cosme, Mirai Group Japan Co., Ltd., and our affiliates, directors, officers, employees, agents, suppliers, and service providers from any claim, demand, loss, liability, damage, cost, or expense arising from your breach of these Terms, misuse of the website, violation of law, or infringement of third-party rights.

19. Force Majeure

We will not be responsible for delays or failure to perform caused by events beyond our reasonable control, including natural disasters, war, terrorism, labor disputes, pandemics, government actions, customs delays, carrier disruptions, payment provider outages, internet failures, cyberattacks, or supply chain interruptions.

20. Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision will be enforced to the fullest extent permitted by law, and the remaining provisions will remain in full force and effect.

21. Termination

We may suspend or terminate your access to the website or services if we believe you have violated these Terms, misused the website, engaged in fraud, created security risk, or violated applicable law. Any obligations incurred before termination will remain in effect.

22. Governing Law

These Terms and any separate agreements under which we provide services or products shall be governed by and interpreted in accordance with the laws of Japan, without regard to conflict of law principles.

23. Changes to These Terms

We may update or replace these Terms from time to time. The updated version will be posted on this page with a revised “Last updated” date. Your continued use of the website after changes are posted means you accept the updated Terms.

24. Related Policies

Please also review our related policies:

25. Contact Information

Questions about these Terms should be sent to:

Majestic Cosme / Mirai Group Japan Co., Ltd.
Hamamatsucho 2-2-15, Hamamatsucho Daiya Building 2F,
Minato-ku, Tokyo 105-0013, Japan
Email: majesticcosme@miraigroupjapan.com