Majestic Cosme

Privacy Policy

Last updated: July 3, 2026

Majestic Cosme operates this website, online store, and related services to provide customers with information about our products, process purchases, provide customer support, and improve the shopping experience.

This Privacy Policy explains how we collect, use, store, and disclose personal information when you visit our website, place an order, contact us, subscribe to communications, or otherwise use our services.

1. Who We Are

Majestic Cosme is operated by Mirai Group Japan Co., Ltd. For the purposes of applicable data protection laws, we are the data controller responsible for personal information collected through this website, except where a third-party service provider acts as an independent controller for its own services, such as payment processors or advertising platforms.

Contact information:

Majestic Cosme / Mirai Group Japan Co., Ltd.
Hamamatsucho 2-2-15, Hamamatsucho Daiya Building 2F,
Minato-ku, Tokyo 105-0013, Japan
Email: majesticcosme@miraigroupjapan.com

2. Personal Information We Collect

Depending on how you use our website and services, we may collect the following categories of personal information.

Contact information: name, email address, phone number, billing address, shipping address, and country.
Order and transaction information: products purchased, order number, order value, currency, payment status, discount code used, shipping method, fulfillment status, refund status, and customer support history.
Payment information: payment status, transaction reference, payment provider, refund status, and payment confirmation. We do not store your full credit card number or full payment card details on our own servers.
Communication information: messages you send through contact forms, trade inquiries, email, customer support, partner forms, or other communication channels.
Technical and device information: IP address, browser type, device type, operating system, language settings, referring page, pages viewed, time spent on the website, clicks, cart activity, checkout activity, and other usage data.
Location and preference information: browser language, location-related signals, selected language, selected currency, checkout country, and similar settings used to improve your experience.
Marketing and analytics information: where permitted by law and subject to consent where required, information collected through cookies, pixels, tags, and similar technologies.

3. How We Collect Personal Information

We collect personal information directly from you when you place an order, fill out a form, contact us, subscribe to emails, apply for a business partnership, request support, or otherwise provide information.

We also collect information automatically when you browse our website, interact with products, add items to cart, begin checkout, change language or currency settings, or use website features.

We may receive limited information from service providers, including payment providers, shipping providers, analytics platforms, advertising tools, email systems, fraud prevention services, and cloud infrastructure providers.

4. How We Use Personal Information

We use personal information for the following purposes:

To operate the website and provide essential ecommerce functionality.
To display products, manage cart activity, process checkout, and remember language or currency preferences.
To process payments, confirm orders, arrange shipping, handle returns, and process refunds.
To send transactional communications, including order confirmations, shipping updates, payment notices, refund notices, and support replies.
To provide customer support and respond to inquiries.
To personalize and improve the shopping experience.
To analyze website performance, product interest, cart activity, checkout issues, and customer experience.
To send marketing communications where you have subscribed or where otherwise permitted by law.
To measure advertising performance and improve marketing where permitted by law and subject to consent where required.
To detect fraud, prevent abuse, protect website security, and enforce our policies.
To comply with legal obligations, including tax, accounting, customs, consumer protection, data protection, payment, and regulatory obligations.

5. Payments

Payments may be processed by third-party payment providers such as Stripe, PayPal, Komoju, or other available payment services. These providers may collect and process payment details directly according to their own privacy policies, security standards, and legal obligations.

We receive limited payment-related information such as payment status, transaction reference, amount paid, currency, provider name, refund status, and fraud or verification results where applicable. We do not store your full credit card number or complete payment card details on our own servers.

6. Cookies, Analytics, and Similar Technologies

We use cookies, local storage, pixels, tags, and similar technologies to operate the website and improve the customer experience.

These technologies may be used for essential website functions, such as cart, checkout, security, language and currency preferences, and order-related functionality. They may also be used for analytics, marketing, advertising measurement, and fraud prevention.

We may use tools including Google Tag Manager, Google Analytics, Meta Pixel, Firebase, and similar services. Where required by law, non-essential analytics and marketing technologies will be used only after you provide consent.

You may be able to manage or withdraw consent through the website’s cookie settings, where available, or by adjusting your browser settings. Please note that disabling some cookies may affect website functionality, including cart, checkout, language, or currency preferences.

7. Google Places and Address Autocomplete

Our checkout may use Google Places or Google Maps services to help customers complete shipping address information more easily.

When you use address autocomplete, information you type into the address field may be processed by Google to provide address suggestions. Google may process this information according to its own privacy policy and terms.

Address autocomplete is provided for convenience only. You remain responsible for confirming that your shipping address is accurate before placing an order.

8. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients where necessary for the purposes described in this Privacy Policy.

Cloud hosting and database providers: services such as Firebase and Google Cloud to host the website, operate backend systems, store order data, and support website functionality.
Payment processors: Stripe, PayPal, Komoju, or other payment providers to process payments, confirm transactions, prevent fraud, and process refunds.
Shipping and fulfillment providers: carriers and fulfillment providers such as Yamato, Click Post, EMS, FedEx, or other carriers depending on destination and shipping method.
Email and communication providers: Gmail, Google services, or other email systems to send order confirmations, support replies, shipping notifications, and marketing emails where applicable.
Analytics and advertising providers: Google, Meta, and similar platforms where permitted by law and subject to consent where required.
Customer support and business service providers: providers who help us manage customer support, fraud prevention, data analysis, IT operations, website maintenance, and business administration.
Professional advisors: lawyers, accountants, auditors, insurers, or other professional advisors where necessary.
Authorities or legal parties: where required by law, legal process, regulation, court order, government request, or to protect our rights, customers, business, or others.

9. Business Transfers

If our business is involved in a merger, acquisition, reorganization, sale of assets, financing, bankruptcy, or similar transaction, personal information may be disclosed or transferred as part of that transaction, subject to applicable law.

10. International Transfers

We operate from Japan and use service providers that may process or store personal information in Japan, the United States, the European Economic Area, and other countries.

When personal information is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are in place as required by applicable law. These safeguards may include contractual protections, standard contractual clauses, adequacy decisions, or other legally recognized transfer mechanisms.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, fulfill orders, resolve disputes, comply with legal obligations, maintain tax and accounting records, prevent fraud, and enforce our agreements.

Order, payment, refund, shipping, and accounting records may be retained for the period required by applicable law. Marketing contact information may be retained until you unsubscribe or request deletion, subject to legal and operational requirements.

12. Security

We use reasonable technical, organizational, and administrative measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission or storage system is completely secure. We cannot guarantee absolute security. You should avoid sending sensitive information through insecure communication channels.

13. Children’s Privacy

Our website and services are not intended for children under the age of majority in their jurisdiction.

We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us so that we can take appropriate steps to delete the information where required by law.

14. Your Rights and Choices

Depending on your location and applicable law, you may have some or all of the following rights regarding your personal information:

The right to access the personal information we hold about you.
The right to request correction of inaccurate information.
The right to request deletion of your personal information.
The right to request restriction of processing.
The right to object to certain processing.
The right to withdraw consent where processing is based on consent.
The right to data portability.
The right to opt out of marketing communications.
The right to opt out of targeted advertising or certain data sharing where applicable.

These rights are not absolute and may be subject to legal limitations, verification requirements, and exceptions. To exercise your rights, contact us at: majesticcosme@miraigroupjapan.com.

We may need to verify your identity before responding to your request.

15. Marketing Communications

If you subscribe to our marketing emails, we may send promotional messages, product updates, campaign information, and other marketing communications.

You may unsubscribe at any time by using the unsubscribe link in our emails or by contacting us. Even if you unsubscribe from marketing emails, we may still send non-marketing communications related to your orders, payments, shipping, refunds, customer support, or legal notices.

16. Targeted Advertising and Tracking Choices

Where permitted by law and subject to consent where required, we may use advertising tools such as Meta Pixel, Google Analytics, Google Tag Manager, and similar technologies to measure advertising performance and understand website activity.

Depending on your location, you may have the right to opt out of targeted advertising or certain data sharing. You may also manage cookies through our website consent tools, where available, or through your browser settings.

Some browsers may send “Do Not Track” signals. Our website may not respond to all such signals unless required by applicable law. Where legally required, we will honor applicable opt-out preference signals to the extent our systems are able to recognize them.

17. Third-Party Websites and Services

Our website may contain links to third-party websites, platforms, payment providers, social media services, or other external services.

We are not responsible for the privacy practices, security, content, or policies of third-party websites or services. You should review the privacy policies of those third parties before providing personal information to them.

18. Complaints

If you have concerns about how we process your personal information, please contact us first so we can try to resolve the issue.

Depending on your location, you may also have the right to lodge a complaint with your local data protection authority or privacy regulator.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations.

When we update this Privacy Policy, we will revise the “Last updated” date above. If required by law, we will provide additional notice.

20. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your rights, please contact us at:

Majestic Cosme / Mirai Group Japan Co., Ltd.
Hamamatsucho 2-2-15, Hamamatsucho Daiya Building 2F,
Minato-ku, Tokyo 105-0013, Japan
Email: majesticcosme@miraigroupjapan.com