FREQUENTLY ASKED QUESTIONS

Frequently asked questions

How long does it take for me to notice changes in my skin?


You will notice an immediate change after the first use. However, the best results appear within 14-days of use.




I have sensitive skin, do your products suit my skin type?


Our products are made for all types of skin and no cases of irritation have been reported.




How to use our products in a more effective way?


In order to get the best results, our products need to be used on a daily basis.




Is it safe to order online?


All transactions at this online store are protected by Secure Sockets Layer (SSL) and Secure Data Encryption using a 1024-bit process. All credit card payments are processed in real-time for your security and immediate peace of mind.




How do I return a product?


If you want to return a product for any reason, please get in touch with our customer service within 48 hours of receipt of delivery by emailing us at info@miraigroupjapan.com




Why are Majestic Cosme products more expensive than others?


The reason why our products are more expensive than others is that they are made in Japan using the latest technology and the best ingredients.




Are your products safe for pregnant women to use?


While there is no reason to expect an issue with the use of Majestic Cosme products during pregnancy, we recommend that any expectant mother check with her physician before changing her skin care routine.




Are your products tested on animals?


Majestic Cosme products are not tested on animals.




Can I use Majestic Skin Care products if I have dry or combination skin?


Yes. our skin care products have been proven to be non-irritating on all skin types, even sensitive skin.




Can I ship my order to an address other than my home address?


When placing an order you may enter separate billing and delivery addresses. The order will be delivered to the address indicated. You will receive a receipt with details of your order via email. If you have an account, you can also create, change and save multiple addresses in your address book.




Has my order been shipped out yet?


You will receive an email once we have received your order.




How quickly can I receive my order?


Delivery times will depend on the city/town you are in. Shipments usually take 5-7 business days upon order confirmation.




What are the shipping charges I will incur?


The shipping and handling charges are given at the time of checkout and consumers will know about it before making the payment.